Data Deletion Instructions

1. If you use Amina for your business

You can remove most things yourself from your dashboard:

• Connected channels (Messenger, WhatsApp, Instagram): open Integrations and click the bin icon next to the account. We delete its access tokens straight away and your agent stops answering there.
• Knowledge base content: delete items on your agent's Knowledge page.
• Agents: on the Agents page, open an agent's menu and choose Delete. Its settings and knowledge go with it.

To delete conversation history or close your whole account, email support@saypeace.ng from the address you sign in with, with the subject "Delete my Amina data".

2. If you messaged a business that uses Amina

When you message a business on Messenger, Instagram, WhatsApp or its website chat, Amina may answer for that business and keep the conversation so the business can read it. To have your messages deleted, email support@saypeace.ng with the subject "Delete my messages" and tell us:

• which business you messaged
• where you messaged it (Messenger, Instagram, WhatsApp or its website)
• how to find you there: your Facebook or Instagram name, or the WhatsApp number you used

You can also ask the business directly; they can ask us to delete it on your behalf.

3. Removing Amina from Facebook or Instagram

If you connected a Facebook Page or Instagram account to Amina, you can also withdraw Amina's access on Meta's side at any time:

• Facebook: Settings & privacy → Settings → Business integrations (or Apps and websites) → select Amina AI → Remove.
• Instagram: Settings → Website permissions → Apps and websites → select Amina AI → Remove.
• WhatsApp Business: in Meta Business Suite, open Settings → Accounts → WhatsApp accounts, and remove Amina AI's access.

Removing access stops Amina from reading or answering messages. To also delete what we already hold, send us the email described above.

4. What we delete

• conversations and messages, including those from Messenger, Instagram and WhatsApp
• access tokens and account details for connected channels
• your account, organization details, agents and knowledge base, if you close your account

We may keep billing records where Nigerian law requires it. See our Privacy Policy for how we handle data.

5. How long it takes

We confirm your request by email and complete it within 30 days. Disconnecting a channel in your dashboard takes effect immediately.

6. Contact Us