Terms of Service

1. Acceptance of Terms

By accessing or using AMINA AI ("Service"), operated by SAYPEACE SOLUTIONS LTD, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use our Service.

These Terms constitute a legally binding agreement between you and SAYPEACE SOLUTIONS LTD ("Company," "we," "our," or "us") regarding your use of the Service.

2. Service Description

AMINA AI is an AI-powered customer support platform that provides the following capabilities:

• Create AI agents trained on your organization's knowledge base
• Integrate with WhatsApp, Facebook Messenger, and Instagram for automated customer responses
• Manage customer conversations across multiple communication channels
• Build knowledge bases using documents, URLs, and text content
• Track conversation analytics and performance metrics
• Embed chat widgets on your website

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice.

3. User Account Responsibilities

3.1 Account Creation

To use our Service, you must:

• Be at least 18 years of age
• Provide accurate, current, and complete information during registration
• Have the authority to bind your organization to these Terms
• Sign in with a Google account that you control and keep secure

3.2 Account Security

You are responsible for:

• Keeping the Google account you sign in with secure
• All activities that occur under your account
• Notifying us immediately of any unauthorized access or security breach
• Ensuring that your team members comply with these Terms
• Giving team members only the role they need. Only the account owner can delete knowledge base content

3.3 Organization Accounts

If you create an account on behalf of an organization, you represent that you have the authority to bind that organization to these Terms. The organization will be responsible for all activity conducted through the account.

4. Acceptable Use Policy

When using our Service, you agree NOT to:

• Violate any applicable laws, regulations, or third-party rights
• Upload content that is harmful, offensive, or infringes intellectual property rights
• Use the Service to send spam, phishing, or malicious content
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the Service or its infrastructure
• Reverse engineer, decompile, or disassemble any part of the Service
• Use the Service for any illegal or fraudulent purpose
• Misrepresent your identity or affiliation with any person or organization
• Train AI agents with content that promotes violence, discrimination, or illegal activities
• Use the Service in a manner that could harm minors
• Upload malware or files designed to exploit, overload, or disrupt the Service
• Use the import or crawl features to reach private networks or systems you are not authorized to access
• Try to make any AI agent reveal its private instructions, ignore its rules, or behave in ways its business did not intend
• Get around rate limits, usage limits, or other protections

We reserve the right to suspend or terminate your access to the Service if we determine, in our sole discretion, that you have violated this Acceptable Use Policy.

5. Intellectual Property

5.1 Our Intellectual Property

The Service, including its design, features, and functionality, is owned by SAYPEACE SOLUTIONS LTD and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works based on our Service without our express written consent.

5.2 Your Content

You retain ownership of all content you upload to the Service, including knowledge base content, documents, and configurations. By uploading content, you grant us a non-exclusive, worldwide, royalty-free license to use, process, and display your content solely for the purpose of providing the Service.

5.3 Feedback

If you provide us with feedback, suggestions, or ideas regarding the Service, you grant us the right to use such feedback without any obligation to compensate you.

6. Third-Party Integrations

6.1 Meta Platforms

Our Service integrates with Meta platforms including Facebook Messenger, Instagram, and WhatsApp. When you use these integrations:

• You must comply with Meta's terms of service and platform policies
• You are responsible for obtaining any necessary permissions from Meta
• We are not responsible for changes Meta makes to their APIs or policies
• Integration availability depends on Meta's platform status

6.2 AI Processing

Your agents' replies are generated by AI models from third-party AI service providers that we choose and may change over time. AI can make mistakes. We make no guarantees about the accuracy of AI responses.

You are responsible for your agents' instructions and knowledge base, for reviewing how they answer, and for telling your customers they are talking to an AI assistant where the law requires it. For decisions that matter (health, legal, financial or safety questions), make sure customers can reach a person.

7. Payment Terms

7.1 Free at Launch

The Service is currently free. We may set fair-use limits to keep it reliable for everyone.

7.2 Future Paid Plans

If we introduce paid plans, we will tell you well in advance. You will not be charged unless you choose a paid plan. Fees, billing terms and refund terms will be shown before you subscribe.

8. Limitation of Liability

To the maximum extent permitted by law:

• We do not guarantee that the Service will be error-free or uninterrupted
• We are not liable for any indirect, incidental, special, or consequential damages
• Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim
• We are not responsible for damages arising from third-party integrations or services
• We are not liable for the accuracy of AI-generated responses

9. Indemnification

You agree to indemnify, defend, and hold harmless SAYPEACE SOLUTIONS LTD, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

10. Termination

10.1 Termination by You

You may close your account at any time by emailing us at support@saypeace.ng from the account owner's email address. When your account is closed, you will lose access to the Service and your data will be deleted as described in our Privacy Policy.

10.2 Termination by Us

We may suspend or terminate your access to the Service at any time, with or without cause, including if we reasonably believe that you have violated these Terms. We will provide notice of termination unless immediate termination is necessary to protect the Service or other users.

10.3 Effect of Termination

Upon termination, your right to use the Service will immediately cease. Provisions of these Terms that by their nature should survive termination shall continue in effect, including intellectual property provisions, disclaimers, and limitations of liability.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of the Service shall be resolved exclusively in the courts of Nigeria. You consent to the personal jurisdiction of such courts and waive any objection to venue in such courts.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on this page and updating the "Effective Date." Your continued use of the Service after such changes constitutes your acceptance of the modified Terms.

13. Contact Us

If you have any questions about these Terms of Service, please contact us: