Privacy Policy
Effective Date: January 14, 2026
1. Introduction
Welcome to AMINA AI ("we," "our," or "us"), operated by SAYPEACE SOLUTIONS LTD, a company located in Zaria, Nigeria. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer support platform ("Service").
AMINA AI enables businesses to create AI agents trained on their knowledge base, integrate with messaging platforms like WhatsApp, Facebook Messenger, and Instagram for automated responses, manage customer conversations across multiple channels, build knowledge bases using documents, URLs, and text content, and track conversation analytics and performance metrics.
2. Information We Collect
2.1 Account Information
When you create an account, we collect:
- Name and email address
- Organization name and details
- Password (stored in encrypted form)
- Billing information (if applicable)
2.2 Messages and Conversations
To provide our Service, we collect and process:
- Chat messages between your customers and AI agents
- Message metadata (timestamps, channel information)
- Conversation history for analytics and improvement
2.3 Knowledge Base Content
Content you provide to train your AI agents:
- Uploaded documents (PDFs, text files, etc.)
- URLs and web content you import
- Custom text entries and FAQs
2.4 Integration Credentials
To connect with third-party platforms, we collect:
- Meta (Facebook) access tokens for Messenger and Instagram integration
- WhatsApp Business API credentials
- Webhook configuration data
Important: All access tokens are encrypted before storage using industry-standard encryption protocols.
3. How We Use Your Information
3.1 AI Processing
We use your data to:
- Train and operate AI agents on your knowledge base
- Process customer messages and generate AI responses
- Improve response quality through conversation analysis
AI processing is performed using Google Gemini API. Your data is processed according to Google's data handling policies for enterprise customers.
3.2 Platform Integrations
We use integration credentials to:
- Send and receive messages through WhatsApp, Facebook Messenger, and Instagram
- Manage page connections and webhooks
- Synchronize conversation data across channels
3.3 Service Improvement
We use aggregated and anonymized data to:
- Analyze platform usage patterns
- Improve AI response accuracy
- Develop new features and capabilities
4. Third-Party Sharing
We share your information with the following third parties as necessary to provide our Service:
4.1 Google Cloud Platform
Your data is stored on Google Cloud Platform infrastructure. This includes:
- Database storage (PostgreSQL with encrypted credentials)
- File storage for uploaded documents
- AI processing through Google Gemini API
4.2 Meta Platforms (Facebook/Instagram/WhatsApp)
When you integrate with Meta platforms, data is shared as follows:
- Messages are transmitted through Meta's APIs
- Page and account information required for integration
- Conversation data as needed for message delivery
4.3 Legal Requirements
We may disclose your information if required by law, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
5. Data Retention and Deletion
5.1 Retention Periods
- Account Data: Retained while your account is active and for 30 days after deletion request
- Conversation Data: Retained for 12 months, unless you request earlier deletion
- Knowledge Base Content: Retained until you delete it or close your account
- Integration Credentials: Deleted immediately when you disconnect an integration
5.2 Deletion Requests
You may request deletion of your data by contacting us at support@saypeace.ng. We will process deletion requests within 30 days, subject to any legal retention requirements.
6. Your Rights
You have the following rights regarding your personal data:
Right to Access
Request a copy of the personal data we hold about you.
Right to Correction
Request correction of inaccurate or incomplete personal data.
Right to Deletion
Request deletion of your personal data, subject to legal retention requirements.
Right to Data Portability
Request export of your data in a machine-readable format.
Right to Object
Object to processing of your personal data for certain purposes.
To exercise any of these rights, please contact us at support@saypeace.ng.
7. Security Measures
We implement appropriate technical and organizational measures to protect your personal data:
- Data encryption in transit (TLS/SSL) and at rest
- Access token encryption for third-party integrations
- Secure database storage with encrypted credentials
- Regular security assessments and updates
- Access controls and authentication requirements
- Infrastructure hosted on Google Cloud Platform with enterprise-grade security
9. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have collected data from a minor, please contact us immediately at support@saypeace.ng.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: